Category Archive: Technology Etiquette

Sep 06

Text messaging for business correspondence is bad business practice

How do you know when text messaging crosses the line?
Here are a few general guidelines to follow :
If your text message has paragraphs – stop and move to email
If your text message will need to be referred back to at any time – it should be an email
If the message contains sensitive information, especially in a regulated industry (such as healthcare, or finance) – stop texting and use an encrypted communication method.
If your text message is becoming a business conversation – call, or email
If you can’t finish the text message exchange in 4 brief texts back and forth, it’s time to stop